Delivery Information
Dispatch Times
We dispatch orders Monday to Friday and aim for same-day shipping when you order before our cutoff times. All orders undergo a quick security check to protect you.
Monday - Friday → Ships same day
UK - Order before 4:30pm (UK time) | International - before 3:30pm (UK time)
Weekends and Bank Holidays → Ships next working day
Sunglasses2U does not ship orders on weekends or on bank and public holidays
All orders undergo manual fraud checks, which may cause minor delays. Please ensure that your delivery and billing details are correct at time of ordering.
Please select your delivery region for delivery options:
United Kingdom
Amazon Warehouse Shipments
A limited number of products are are stored and shipped from Amazon warehouses and may take up to 5 working days for delivery. These items may be shipped from a range of delivery services based on the shipping and delivery location.
UK Delivery Options
We can deliver to the following address types:
- Home
- Work
- House of Multiple Occupancy (HMO)
We cannot deliver to the following address types:
- PO Boxes
- Airports
- Other restricted/non-residential addresses
- Please ensure someone is available to accept the delivery.
- Royal Mail delivers to addresses, not individuals
- Missed delivery? Collect from your local sorting office or rearrange via Royal Mail's website.
- Channel Islands: Due to logistical issues, we are currently not shipping to the Channel Islands, including Jersey and Guernsey. We are sorry for the inconvenience.
- Order by 4:30pm GMT Monday to Friday for next day delivery
- Offshore and Scottish Highlands will take at least 2 working days.
- Get SMS alerts if you have provide a mobile phone number when setting up your account.
- For orders over £100, a signature is required on delivery.
- Over 90% of our products are available for next day delivery.
- Orders can be tracked using the Royal Mail 'Track your Item' tool.
- If you miss your delivery, you can collect your item from your local sorting office or rearrange delivery at a convenient time via the Royal Mail website.
Royal Mail Tracked 24 items may be delivered on Sundays, in addition to standard working days (Monday-Friday). Please note that some locations are excluded from this extra Sunday service. For a full list of postcode areas excluded from Sunday delivery via Royal Mail Tracked 24, please visit the Royal Mail website.
- Order by 4:30pm GMT Monday to Friday for next day delivery
- Offshore and Scottish Highlands will take at least 2 working days.
- Get SMS alerts if you have provide a mobile phone number when setting up your account.
- For orders over £100, a signature is required on delivery.
- Over 90% of our products are available for next day delivery.
- Orders can be tracked using the Royal Mail 'Track your Item' tool.
- If you miss your delivery, you can collect your item from your local sorting office or rearrange delivery at a convenient time via the Royal Mail website.
Royal Mail Tracked 24 items may be delivered on Sundays, in addition to standard working days (Monday-Friday). Please note that some locations are excluded from this extra Sunday service. For a full list of postcode areas excluded from Sunday delivery via Royal Mail Tracked 24, please visit the Royal Mail website.
- You can pick an exact date for your order to be delivered.
- We use Royal Mail Tracked 24 to fulfil this service. Royal Mail have a 99% success rate with this service.
- This is not a guaranteed service. 24 hours is an estimate.
- This service is only for UK addresses.
- Products stored in our Amazon Warehouse will not be available for this service.
- Over 90% of our products are stored in our own warehouse and are available for Postponed Delivery.
- Orders can be tracked using the Royal Mail 'Track your Item' tool.
- Please note that for all orders over £100, a signature is required on delivery. No packages over £100 will be left unattended.
- If you provide a mobile phone number when setting up your account you will receive SMS alerts.
- If you miss delivery, you can collect your item from your local sorting office or rearrange delivery at a convenient time via the Royal Mail website.
Secure Delivery with Royal Mail Tracking
- Every trackable delivery scanned
- Signature collected when needed
- GPS location recorded
- Full proof of delivery
Royal Mail use this information to help with tracking inquiries and to make fair, informed decisions when reviewing claims for lost items. Their information confirms that the item was delivered correctly. It provides clear proof that the recipient accepted the item.
Royal Mail Tracked 24 & Royal Mail Special Delivery may arrive on Sundays*
*Excludes offshore and Scottish Highland postcodes. For a full list of postcodes and areas excluded from Sunday delivery, please visit the Royal Mail website.
European Union
Amazon Warehouse Shipments
Please note that the majority of orders over €150 will be shipped via Amazon warehouses in Europe on behalf of Sunglasses2U.
Any orders below €150 may be shipped via our UK warehouse or Amazon warehouses in Europe. This depends on a number of factors, including the products ordered and delivery location. We will try to ship from the warehouse closest to you when available.
European Union Delivery Options
We can deliver to the following address types:
- Home and residential addresses
We cannot deliver to the following address types:
- PO Boxes
- Work addresses
- Airports
- Other restricted/non-residential addresses
- Please ensure someone is available to accept the delivery.
- Couriers for our international delivery partners deliver to addresses, not individuals.
- All orders to the EU will not incur any additional VAT or duties charges upon delivery.
- Please note that delivery times may vary depending on the destination and local postal services.
- Please note that not all delivery options listed below will be available for all destinations and products. A breakdown on all available options and their costs will be shown in your shopping bag and during the checkout process.
Important:
If your order is returned to us through the post marked "undelivered", through no fault of our own, you will be responsible for the extra delivery charge to cover the second delivery attempt, before we can send your order back out to you.
Please allow 30 working days (6 weeks) as this is not a fully trackable service. Please note that this delivery service will not be fast tracked through any customs processes. Sunglasses2U recommends using the Express service for a fully guaranteed service.
This fully trackable system will ship worldwide in 1-3 working days. The service allows for fast tracking through customs and ensures your order will be on its way to you as quick as possible.
Please note that this is a tracked and signed for service. Someone must be present to sign for delivery. The package will not be left without a signature.
Usually takes 2-5 working days. Please allow up to 10 working days.
Usually takes 2-3 working days. Please allow up to 10 working days.
Usually takes 2-3 working days. Delivery estimated by 12pm. Please allow up to 7 working days.
International Tracking
Rest of World
Import Duties
For deliveries outside the UK or EU, you may be subject to import duties and taxes. Any additional charges for customs clearance must be paid by you, as we have no control over these charges and cannot predict them. Please check with your local customs office, as customs policies vary widely from country to country. Additionally, please note that when ordering from Sunglasses2U, you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods.
USA Service
For U.S. orders, an additional non-refundable tariff fee will be included in your order total. These additional charges are broken down on individual product pages, your shopping bag total and on your invoice. This allows your order to arrive as seamlessly as possible, without being held as customs or unexpected fees at the point of delivery. These charges paid to the U.S. government. For more information, please visit our Tariffs FAQ page.
Rest of World Delivery Options
We can deliver to the following address types:
- Home and residential addresses
We cannot deliver to the following address types:
- PO Boxes
- Work addresses
- Airports
- Other restricted/non-residential addresses
Russia and Belarus: we are not currently servicing Russia and Belarus. For more information, please view our official statement.
- Please ensure someone is available to accept the delivery.
- Couriers for our international delivery partners deliver to addresses, not individuals.
- Please note that delivery times may vary depending on the destination and local postal services.
- Please note that not all delivery options listed below will be available for all destinations and products. A breakdown on all available options and their costs will be shown in your shopping bag and during the checkout process.
Important:
If your order is returned to us through the post marked "undelivered", through no fault of our own, you will be responsible for the extra delivery charge to cover the second delivery attempt, before we can send your order back out to you.
Canada Delivery:
We currently only offer free delivery via Deutsche Post to Canada. Please allow 30 working days (6 weeks) for any orders as this is not a fully trackable service. We apologise for any inconvenience this may cause.
Please allow 30 working days (6 weeks) as this is not a fully trackable service. Please note that this delivery service will not be fast tracked through any customs processes. Sunglasses2U recommends using the Express service for a fully guaranteed service.
Excludes United States, South Africa and United Arab Emirates
This fully trackable system will ship worldwide in 1-3 working days. The service allows for fast tracking through customs and ensures your order will be on its way to you as quick as possible.
Please note that this is a tracked and signed for service. Someone must be present to sign for delivery. The package will not be left without a signature.
Excludes Canada
Usually takes 2-4 working days. Please allow up to 10 working days.
Excludes Canada
Usually takes 2-4 working days. Delivery estimated by 12pm. Please allow up to 10 working days.
Excludes Canada
We offer paid, Royal Mail delivery to the United States. Please allow 5-10 working days. This delivery option facilitates U.S. customs and requires an additional non-refundable tariff fee for each product purchased. Please visit our U.S. Tariffs FAQ Page for more information.
International Tracking
Frequently Asked Questions
What is the estimated time of delivery?
UK Deliveries - We offer Free Next-Day UK Delivery with Royal Mail Tracked 24. Please Note: This is not a guaranteed service. 24 hours is an estimate.
International Deliveries - Free delivery usually takes 3-10 working days on average, but varies depending on the destination. Please allow 30 working days, as this is not a fully trackable service.
For expedited delivery, you can upgrade to Special Delivery for a fully tracked service in the UK, and DHL Express or UPS delivery options for international orders.
Prices and estimated delivery times for all available delivery options are shown in the checkout process.
How much does delivery cost?
We offer free delivery on all our orders in the UK and to most international destinations. For expedited, fully trackable delivery, you can upgrade to Special Delivery for a fee in the UK, and DHL Express or UPS delivery options for international orders.
Prices and estimated delivery times for all available delivery options are shown in the checkout process.
Do you deliver to PO or work addresses?
No, we do not deliver to PO addresses. Orders placed with a delivery address to a PO Box, airports, and any other similar non-residential addresses will be rejected.
We are able to deliver to work addresses for UK deliveries. However we are unable to deliver to work addresses for international orders.
Why can I not use the Next-Day Delivery upgrade?
We offer next-day delivery on our UK orders only. Orders for next-day delivery need to be made before 4:30pm UK time, Monday to Friday. We do our best to dispatch all orders on the same day they are placed (if placed before 4:30pm UK time), however, we perform manual fraud checks on all our orders, these help to protect both you, and us, and can sometimes mean orders can be slightly delayed.
Please note that we do not ship orders on weekends, bank holidays, or public holidays, therefore your order will be dispatched on the following working day.
Do you offer delivery to the United States?
We offer paid, Royal Mail delivery to the United States. Please allow 5-10 working days. This delivery option facilitates U.S. customs and requires an additional non-refundable tariff fee for each product purchased. Please visit our U.S. Tariffs FAQ Page for more information.