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Returns & Exchanges

We are certain that you will be delighted with your purchase. However in the event that you are not entirely happy with your order, you may return it. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.

Unwanted Goods & Exchanges

If you are not entirely satisfied with your purchase, or even if you just changed your mind, don't worry! We offer you a 31 day returns period from the day your order is placed in which you can send us back the product(s) you have purchased, providing the product(s) have not been worn and are in brand new condition. You will be responsible for the cost of returning the product(s) to us, unless the product shipment was in error on our part.

Sunglasses2U may, at certain times of the year such as the Christmas Season, offer an extended returns period. If an extended returns period is applicable a notice will be displayed on the homepage.

If your product develops a problem outside our returns period, we encourage you to contact the manufacturer directly. More information on manufacturer warranties is displayed on our Warranty Information Page.

Please contact us by email, to inform us of your wish to return the product(s), we will refund the full payment to you including the original delivery charge (if applicable), as soon as possible and in any event within 31 days of the date of return of the product(s). Unsolicited returns may be rejected. If you requested an exchange we will despatch the product to you once we have received the returned product and any price differences have been paid/refunded accordingly. We can only exchange like for like.

Please note - Goods must be back with us within 31 days from date of dispatch. Items received after 31 days will not be accepted.

Incorrect/Faulty Goods

We do thoroughly inspect products for defects before they are dispatched, however occassionaly they can get damaged during transit. Upon delivery please inspect the product(s) and notify us promptly of any dissatisfaction with your order. If you receive an item from us which is incorrect or faulty, please contact us by email to inform us and send back the product within 31 days of the dispatch date of your order with a description of the problem. In the event of you returning incorrect/faulty product(s) to us, we will also refund to you the cost of the return postage.

Refunds & Cancellations

When receiving a refund back on to the credit or debit card you used for the original purchase, please remember that it takes between 3 to 5 working days from the day the refund was given to show up on your statement depending on who you bank with.


 

Returning a Product(s) Part/Fully Paid for With a Gift Voucher or VIP points?

Gift Voucher Partially Used

If you place an order worth less than your gift voucher and then return the order for a refund, we will credit the same amount you redeemed against the order using your gift voucher back on to your unique gift voucher number for you to use against your next purchase.

Gift Voucher Fully Used

If you place an order that exceeds the value of your gift voucher and then return the order for a refund, we will refund both your unique gift voucher and the credit or debit card you used for the same amounts you were originally charged to each when placing the same order for the product(s) returned.

For full details please read our Gift Voucher Policy.

VIP Points

In the event that you redeemed VIP points towards your order we will first credit your customer account with the same amount of VIP points you used, then we will refund the cash amount you made to us via your credit or debit card.

Please note: If you earned VIP points for a purchase and then redeem those VIP points to make another purchase and then return the first purchase for a refund, your refund will be given minus the VIP points you redeemed against the second purchase. For full details please read our VIP Points Policy.

Returns Address & Instructions

Please be sure to email us first before you send back your product(s). Once we have received notification of your wish to return your product(s), we ask that you send your product(s) back to us pre-paid and insured for the full purchase price using Royal Mail Special delivery (UK residents) or similar service in your own country; we will not be responsible for items that have been lost or damaged during transit.

Please include a brief description of the fault and your order number with your returned product(s), this will help us deal with your problem quickly and efficiently.

When returning a product please ensure you keep your proof of posting until we acknowledge receipt of goods.

Returns Address - Sunglasses2U, Po Box 2041, Croydon, Surrey, CR90 9JW.

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Maestro
PayPal
Verified By Visa
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EPS
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iDEAL
SOFORT