Returns and Refunds Policy

For the festive period, we are offering extended returns, giving you more time to get ahead with Christmas gifting or to return unwanted gifts. All items ordered on or after the 14th October 2024 can be returned until 15th January 2025. Find out more on our Extended Christmas Returns Page.

We are certain that you will be delighted with your purchase. However in the event that you are not entirely happy with your order, you may return it. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.

Unwanted Goods

Terms for International Returns

Please make sure that the package is clearly marked as a RETURN. We advise you to mark this in both English and your country's language, as the package might incur fewer charges. We will update this section as soon as any changes occur.

General Terms

In the event that you are not entirely happy with your order, you may return it. We offer you a 30 days return period in which you can send us back the product(s) you have purchased.

If the product(s) have been handled with reasonable care, are in the condition they were received in, and have not been worn, then they are eligible for return. If there is missing or damaged packaging a minimum of £9.99 fee will be applied to cover costs. Any additional damage will be assessed on a case by case basis and additional charges may apply.

Please be aware that you must cover the cost of postage for any unwanted product returns. We can only pay for returns postage when goods are faulty or sent incorrectly.

Steps for returning unwanted goods

Please contact us to inform us of your wish to return the product(s).

Note: Please let us know as soon as possible that you wish to return an item. You have 30 days from the date of purchase to return items back to us.
Send your product to the return address.

IMPORTANT: You must cover the cost of the return postage of an unwanted item. Please keep your proof of posting until we acknowledge receipt of goods.
Once we receive your goods we will refund the full cost of the item/s to you as soon as possible. You will receive your refund within 14 days of the date of return of the product(s).

Please note:

We reserve the right to return to you any product(s) that are shipped back to us without prior notice or are outside the 30 days returns window.
30 days start from the date the order is placed.
If any adjustments, for example, lens replacements, are made to personalise your product(s) you may NOT return the item unsuitable. This is because a bespoke item has now been created by or for you and the item can no longer be sold as new. If the item is faulty and adjustments have been made, each case will be looked at individually before an offer of refund or exchange is made.
We shall refund the full payment minus any charges to you as soon as possible and in any event within 14 days of the date the product(s) are received back at our warehouse.

Please return your items here:

Sunglasses2U Returns
PO BOX 2041
Croydon
Surrey
CR90 9JW

Incorrect or Faulty Goods

We do thoroughly inspect products for defects before they are dispatched, however occasionally they can get damaged during transit. Upon delivery please inspect the product(s) and notify us promptly of any dissatisfaction with your order. You can use the form on the contact us page here to let us know.

To return your product in the UK and most EU countries, you can print off a prepaid label which we will provide.

If you do not use a prepaid label, we will refund your postage to you on receipt of the item. The maximum amount we can refund is as follows:

Returns from the UK: max £7.50
Returns from the EU: max £20
Returns from the rest of the world: max £25

Please note that we will refund the GBP equivalent and that exchange rates are out of our control.

Once we have received notification of your wish to return your product(s), we ask that you send your product(s) back to us prepaid and insured for the full purchase price. We will not be responsible for items that have been lost or damaged during transit.

Returns Address

Please return any unwanted, incorrect or faulty goods here:

Sunglasses2U Returns
PO BOX 2041
Croydon
Surrey
CR90 9JW